Privacy Policy

Fate (“App” and “Platform”) values the privacy and security of all users (both users and vendors) and is committed to protecting their private information. The Platform always strives to maintain the trust and confidence of all using the App. This Privacy Policy comprehensively explains the Platform’s data handling practices and the measures implemented to protect all App users and their information.

2.1 User Information: We collect the following information from users:

• Details for registration (accurate, complete name, email address, contact number, and password)
• Information for payment (for safe and sound transactions, including credit card numbers)
• Information for device (including device type and operating system for optimizing app functionality)
• User interactions (such as search queries, ratings, and reviews)

2.2 Vendor Information: We collect the following information from vendors:

• Details related to business registration (including business name, tax identification number, etc.)
• Clear descriptions for service offerings (including service types, pricing, and availability)
• Information related to contact (email ID, phone number, etc.)
• Information of bank account (for safe and timely transactions)

3.1 User Information: The purposes we use user information are to:

• Deliver and enhance our services (including personalized recommendations and tailored experiences)
• Streamline and improve communication with vendors (such as booking approvals and service updates)
• Process financial transactions (including fraud prevention and control)
• Send marketing communications, promotional offers, and other notifications
• Examine user behavior and preferences for improving the Platform

3.2 Vendor Information: The purposes we use vendor information are to:

• Confirm vendor credentials (including business identity and verification)
• Exhibit vendor services and offerings (including service listings and profiles)
• Facilitate communication with users (such as booking confirmations and service updates)
• Process payments and transactions (including secure payouts and transaction tracking)

4.1 Third-Party Sharing: We work with third-party service providers and may share data with:

• Companies offering secure transaction processing services
• Companies helping us optimize app functionality
• Law enforcement agencies (for abiding by legal obligations and investigations)
• Service providers offering analytics services (for tracking and improving app performance)

4.2 Vendor Sharing: We may share the following user information with vendors for ensuring the timely service delivery:

• User name
• Contact details
• Details related to service booking
• Payment information (for safe and sound transactions)

5.1 Data Protection: We implement robust measures to protect information from unauthorized access, disclosure, or destruction, including:

• Encryption (for secure data transmission and storage)
• Firewalls (for network security)
• Access controls (for restricted data access)
• Regular security audits (for vulnerability assessment and remediation)

5.2 Data Encryption: We use industry-standard encryption to protect sensitive information, including:

• SSL/TLS encryption (for secure data transmission)
• Hashing (for password protection)

6.1 Access: Users can access and update their information, including:

• Registration details
• Payment information
• Location data

6.2 Deletion: Users can request deletion of their information, subject to applicable laws and regulations.

6.3 Opt-out: Users can opt-out of marketing communications and promotional offers.

7.1 Access: Vendors can access and update their information, including:

• Business registration details
• Service offerings and descriptions
• Contact information

7.2 Deletion: Vendors can request deletion of their information, subject to applicable laws and regulations.

8.1 Cookies: We use cookies to improve app functionality and user experience, including:

• Session cookies (for secure login and session management)
• Persistent cookies (for personalized recommendations and tailored experiences)

8.2 Tracking: We use tracking technologies to monitor app usage and performance, including:

• Analytics tools (for app performance tracking and improvement)
• Advertising networks (for targeted advertising and promotional offers)

9.1 Age Restriction: The Platform does not entertain children under 18 and knowingly gather information from under-age children.

9.2 Parental Consent: The Platform requires parental consent for children under 18 to access and use the App.

10.1 Updates: The Platform reserves the right to modify or update this Privacy Policy without prior notice. Both users and vendors are responsible for regularly reviewing this policy for changes.

10.2 Notice: Changes will be notified through the app or email, and we will provide a clear summary.